The Job Satisfaction Survey, JSS is a 36 item, nine facet scale to assess employee attitudes about the job and aspects of the job. Each facet is assessed with four items, and a total score is computed from all items. A summated rating scale format is used, with six choices per item ranging from “strongly disagree” to “strongly agree”. Items are written in both directions, so about half must be reverse scored. The nine facets are Pay, Promotion, Supervision, Fringe Benefits, Contingent Rewards (performance based rewards), Operating Procedures (required rules and procedures), Coworkers, Nature of Work, and Communication. Although the JSS was originally developed for use in human service organizations, it is applicable to all organizations. The norms provided on this website include a wide range of organization types in both private and public sector.
Introduction: The Job Satisfaction Survey
For more information about the development and psychometric properties of the Job Satisfaction Survey, consult the following sources:
Spector, P. E. (1985). Measurement of human service staff satisfaction: Development of the Job Satisfaction Survey. American Journal of Community Psychology, 13, 693-713.
Spector, P. E. (2022). Job satisfaction: From Assessment to Intervention. New York City: Routledge.
Score interpretation How do you know if someone is satisfied or dissatisfied?
Translations of the JSS. Versions are available in more than 30 languages.
JSS development article From American Journal of Community Psychology, 1985. Request via e-mail or ResearchGate.
Note: The JSS is copyright © 1994, Paul E. Spector, All rights reserved.