The Job Satisfaction Survey 2 (JSS-2) is an improved version of the legacy JSS that had psychometric weaknesses. Both can be used free of charge in return for sharing of results and translations. The original JSS was developed for use in human and social services. The JSS-2 was designed and developed for a broader working population and it has superior psychometric properties, including improved internal consistency reliability (coefficient alpha), and cleaner factor structure. Norms, though more limited, have been developed more systematically on samples that represent a broad cross-section of occupations.
Why Measure Job Satisfaction?
Many companies benchmark how employees feel about their jobs, doing periodic surveys of engagement and job satisfaction. This is because the job satisfaction of employees is linked to many important organizational outcomes including attendance, employee misbehavior, job performance, stress, and turnover. Job satisfaction can affect the bottom line, which is why it can be important to track employee satisfaction to identify problem areas that need management attention. You can find more about job satisfaction in Paul’s book, Job Satisfaction: From Assessment to Intervention.
Structure of the Job Satisfaction Survey 2
The JSS-2 assesses 7 facets of work and contains an 8th general satisfaction scale not included in the original JSS. The facets are
- Salary: Amount of pay and pay policies.
- Promotion Opportunities: Chances to be promoted.
- Supervision. Focuses primarily on direct supervisor.
- Fringe Benefits. Benefits provided other than salary.
- Coworkers. The people with whom the person works.
- Tasks. Enjoyment of the things done at work.
- Communication. How well employees are kept informed.
- General Satisfaction. The overall satisfaction with the job.
Test Manual
The JSS was developed on 10 diverse samples with a combined sample size of more than 2100 employees. Coefficient alphas for the 8 subscales are all above .90. Exploratory factor analysis of the 7 facet scales show little evidence of cross-loadings, and a confirmatory factor analysis for the 8 subscales showed good fit. For details the test manual can be downloaded here.
Conditions for Free Use
I allow free use in return for sharing of results, making appropriate attribution (citation), and including the copyright notice. More details are here.