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Paul Spector

Industrial and Organizational Psychology

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Home Archive for  Marketing

Category: Marketing

Articles on customers and customer service.

Bad Behavior Toward Customers

Bad Behavior Toward Customers

We have all experienced bad customer service. Sometimes the old adage “the customer is always right” is not followed by … Continue reading >Bad Behavior Toward Customers

Mistreatment by Customers

Mistreatment by Customers

If you have ever held a customer service job, you know that mistreatment by customers can come with the territory. … Continue reading >Mistreatment by Customers

ABCs of Customer Engagement

ABCs of Customer Engagement

Customer Engagement Podcast It seems that everyone is concerned about engagement. Employers want engage employees, teachers are concerned about engagement … Continue reading >ABCs of Customer Engagement

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RECENT BLOGS

  • Faculty Can Make Doctoral Training Better May 4, 2025
  • Has Organizational Research Become Meaningless? April 27, 2025
  • Based on Theory Means Little April 13, 2025
  • What Is the Definition of Attribution in Psychology? April 6, 2025
  • Organizational Culture Requires Direct Communication March 30, 2025

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