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Professor Paul E. Spector, PhD

Organizational Practices and Research Methods

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Home Archive for  Marketing

Category: Marketing

Articles on customers and customer service.

Mistreatment by Customers
Categories: Employee Health, Marketing – Posted on July 29, 2019July 29, 2019

Mistreatment by Customers

If you have ever held a customer service job, you know that mistreatment by customers can come with the territory. … Continue reading >Mistreatment by Customers

ABCs of Customer Engagement
Categories: Marketing – Posted on February 21, 2019February 21, 2019

ABCs of Customer Engagement

Customer Engagement Podcast It seems that everyone is concerned about engagement. Employers want engage employees, teachers are concerned about engagement … Continue reading >ABCs of Customer Engagement

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