Paul E. Spector, Author at Professor Paul E. Spector, PhD

Marketing, Organizational Behavior – Posted on January 27, 2020January 27, 2020

Bad Behavior Toward Customers

We have all experienced bad customer service. Sometimes the old adage “the customer is always right” is not followed by … Continue reading >Bad Behavior Toward Customers

Employee Health – Posted on December 30, 2019January 27, 2020

What Is Occupational Health Psychology

The workplace can be a dangerous place. Employees can be exposed to many threats to both their physical and psychological … Continue reading >What Is Occupational Health Psychology

Cyber Behavior – Posted on December 17, 2019January 27, 2020

Unintended Consequences of Technology

I love my tech, but sometimes it is too much of a good thing. As a graduate student and young … Continue reading >Unintended Consequences of Technology

Employee Health, Organizational Behavior – Posted on November 29, 2019January 27, 2020

When Helping Is Not Helping

We have all had instances when we tried to help someone, but our help wound up to be not really … Continue reading >When Helping Is Not Helping

Employee Health, Organizational Behavior – Posted on October 14, 2019October 14, 2019

Psychological Safety Is Important

To thrive at work, people need to feel psychologically safe. That means not worrying about job demands being excessive, about … Continue reading >Psychological Safety Is Important

Employee Health – Posted on September 16, 2019September 16, 2019

Challenge Hindrance Stress

Many stress researchers divide stressful job conditions or stressors into those that challenge employees to do well versus those that … Continue reading >Challenge Hindrance Stress

Employee Health – Posted on August 27, 2019August 27, 2019

Don’t Take Workplace Incivility Home

Jane is a hospital nurse who takes pride in caring for patients. One day she was with an ill patient … Continue reading >Don’t Take Workplace Incivility Home

Research Methods – Posted on August 19, 2019August 23, 2019

Is It Really Big Data?

Big data has become the next big thing. In my field of industrial-organizational psychology and management there are articles about … Continue reading >Is It Really Big Data?

Leadership, Organizational Behavior – Posted on August 13, 2019August 13, 2019

People Work for Praise

Everyone knows that people will do things that bring monetary rewards–think commissions for salespeople. People will sometimes do amazing things, … Continue reading >People Work for Praise

Employee Health – Posted on August 5, 2019August 5, 2019

Bureaucracy Can Be Stressful

A common complaint by employees is that their organizations are too bureaucratic. As an employee of a state university, it … Continue reading >Bureaucracy Can Be Stressful